Strauss Health Sciences Library staff are happy to answer questions about how to use EndNote, although we require that you complete one of the following trainings before asking for one-on-one support from SHSL staff.

• Take a class taught by Strauss Library staff 
• Watch a Clarivate class recording of EndNote PC
• Watch a Clarivate class recording of EndNote MAC
• Complete a self-guided EndNote Essentials class via Clarivate.

If you are still having trouble after attending a training session, please use the AskUs form to book a 1-1 consultation.

Strauss Library cannot guarantee immediate, on demand support for EndNote. If you need immediate EndNote support, please contact Clarivate using the information below.

Technical support is also available from the makers of EndNote, Clarivate Analytics. Clarivate offers technical support 24 hours a day, Monday through Friday.

Phone Support:  855-258-5858

If you are taking a Clarivate EndNote training as a prerequisite to receiving one-on-one support from Strauss Library staff, we ask that you take one of the Clarivate EndNote 20 Essentials (Windows or Mac OS) self-guided tutorials.